Shipping & Refunds
Order Fulfillment and Shipping Policy
Once your order has completed, you will receive an email with attachments OR a shipping label tracking information. Each email will include instructions for best use. Please read and follow accordingly.
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All orders will fulfill within 7 to 21 days, based on service or product purchased. Please read each item description in depth to understand when your order will deliver by email. Communication is maintained throughout the lifecycle of the order and after.
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All orders will ship within 2 to 3 business days and will be preset at Priority 2 day. This is subject to change based on weight and country of destination.
Return & Refund Policy
Thanks for purchasing our products or services operated by I am Erica Thomas, LLC.
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Due to the nature of our business and products we sell, services and shop products are not eligible for a refund. Every purchase of services and products comes with instructions for best use, and if not followed, that cannot be faulted by I am Erica Thomas, LLC.
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If anything is unclear or you have more questions feel free to contact our customer support team.